Customer Help
Our Customer Service team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive for quality and speed, so after you place your order, it will go into production within 8 hours, and will be shipped out the same business day or early the next business day. and shipping times range from 3 – 5 days Domestic and 10 – 21 days for International orders.
If you have entered the wrong shipping address during checkout please e-mail us ASAP at orders@mountainmistdrinkware.com
After your order is placed and created you will be sent an e-mail with the tracking information for you order. You may track your orders on the USPS website
Or If your order is through UPS you may track it HERE
And International Orders can be tracked through DHL
We do not keep any of your credit card information on file.
Yes we do collect sales tax and remit it to the proper tax offices in each State/Country/Province
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We try to send your items in as few of packages as needed to save on shipping cost, and waste going into the landfills.
If you need to swap an item
Returns and Exchanges
For our complete return policy please refer to our Returns and Exchanges Page
If you receive the wrong item please email us right away at support@mountainmistdrinkware.com and we will make it right
In the case of receiving damaged items please take pictures of the product and the packaging and please send them over to support@mountainmistdrinkware.com
Mountain Mist Drinkware
495 Ikes Rd.
Wellsboro PA
16901
You may contact our customer support team through e-mail support@mountainmistdrinkware.com
Please contact us ASAP at
(570) 291-8750
Order can be changed if they havent gone into production. if you need to change or cancel an order please email us at orders@mountainmistdrinkware.com